Terms and Conditions and Help

On this page you will find our Terms and Conditions, Delivery Information, Returns Policy and Privacy Policy. For any other information please contact us at info@barnscroft.com

Delivery Information

We currently do not charge for delivery to the UK Mainland. This excludes, but is not limited to, the following; Northern Ireland, Isle of Man, The Channel Islands and other Scottish islands (including but not limited to Arran, Islay, Jura, Mull, Skye, and Lewis,) Delivery elsewhere will be chargeable at a reasonable rate please see the checkout pages for details of costs.

Delivery is normally by Courier and will be with you in 3-4 days. We do offer an express service which is chargeable. Please see the checkout pages for details. Please see our terms and conditions for full details.

Returns

We are confident your product will be fault free and as described, however you can return goods to us for any reason up to 14 days after delivery. If the goods are faulty or not as described we will refund the cost of the return postage. Please contact us to arrange a return at info@barnscroft.com. If you would like to return the goods for any other reason we will not be liable for the return postage costs. Once the returned goods are received by us we will check that they are in the original condition including any packaging or tags and issue a refund within 5 working days. Please read our Full Terms and Conditions for details.


Barnscroft of Devon Online Terms and Conditions

Welcome to Barnscroft of Devon’s online terms and conditions. Please read them carefully as they apply whenever an order is placed by you.

If you do not agree to be bound by these terms, then please do not place an order. You will be asked to agree these terms each time before placing an order. Nothing in these terms and conditions affects your statutory rights.

Who We Are

We are Barnscroft of Devon, a trading name of Barnscroft of Devon Ltd (a company registered in England and Wales with number 8618434). Our main office is at Hillcote, Tip Hill, Ottery St Mary, Devon EX11 1BE. Barnscroft of Devon operates the website www.barnscroft.com

Contacting Us

If you would like to contact us or wish to make a complaint, please call our Customer Service Team on 01404 851152 within opening hours or email info@Barnscroft.com. Alternatively, if you prefer to write then please send your letter to Customer Service Team, Hillcote, Tip Hill, Ottery St Mary, Devon EX11 1BE. All notices and written communication should also be sent to this address.

Use of the Website

We aim to ensure the information we place on the website is not misleading. However, we make no warranty or representation, whether express or implied, in relation to the accuracy of such information or any transaction on the website including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the website will:

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

We reserve the right to change, withdraw or deny access to the website at any time and to remove any posting or information uploaded onto the website.

Compliance with Laws

By using this website, you agree to do so only for lawful reasons. You agree not to impersonate anyone and to comply with all applicable laws and regulations regarding transactions entered into on the website.

Purchasing Products

Orders

The steps required by you to enter into a contract with us are that you place your order for the products by clicking on the pay now button at the end of the checkout process once your product information, payment details and personal information have been submitted.

You will be guided through the ordering process by our website and its instructions. Please take time to ensure that your order details are correct.
Once you have submitted an order, we will send you an acknowledgment email detailing the products you have ordered. This email acts simply as confirmation that your order has been submitted and will be processed by us, not that the order is confirmed or accepted.

Please note all orders are subject to availability. We will inform you by email as soon as possible if the product you have ordered is not in stock. If you have already paid for the product and it is not in stock, we will refund you the amount you have paid.

Your order will be accepted and confirmed by us when the products have been dispatched. A further email will be sent to you when your ordered products have been dispatched. The contract between you and us will only be formed once you have received an email confirming dispatch of the order.

Non-acceptance of an order may arise from a number of reasons including (but not limited to):

Please note we will not file a copy of the contract between us.

Pricing and Payment

The prices of the products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of products are correct at the time when the information was entered onto the system.

We will normally check prices as part of our dispatch procedures. If the products are incorrectly priced, then where the product’s correct price is less than the price stated on our site, we will charge the lower amount. However, please note that if the pricing error is obvious and unmistakeable and could reasonably have been recognised by you as mispricing, we do not have to provide the products to you at the incorrect (lower) price.

Where the product’s correct price is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error. We will give you the option of continuing to purchase the product at the correct price or canceling the order.

We will not process the order until we have your instructions. If we are unable to contact you within seven (7) calendar days using the personal information you provided to us, we will treat the order as canceled and notify you in writing.

The price of the product does not include delivery charges. Our delivery charges are as quoted on our site from time to time.

You can only pay for your products by using a debit card, credit card or paypal. The cards we accept are shown at the time of ordering. Payment for the products and all delivery charges is in advance.

Changing or Cancelling an Order

We’re sorry that whilst we will try we cannot guarantee to make changes or cancel an order once you’ve placed it. If you are not happy with the item, please return it using the Returns Process.

Returns Process

If you need to return an item to Barnscroft of Devon please do so within 14 days following delivery of your goods. The return conditions detailed below must be met for a full refund. You will be responsible for the cost insurance of the return postage, we recommend you send your returns via a traceable courier or postal service. The original delivery charge will not be reimbursed unless the goods are faulty or not as described.

Return Condition

All products must be returned in the original packaging, in the condition they were received, unused and with all tags attached. We will not accept worn, damaged, altered or used goods. We will not accept the return of any made-to-measure or customer-made products.

If we have to contact you or give you notice in writing, we will do so by email or by post to the address you provide to us when ordering the products.

Your Rights under the Distance Selling Regulations

Your statutory rights under The Consumer Protection (Distance Selling) Regulations 2000 are not affected.

Refunds

Any refund made will be made on the credit card or debit card used at the time of ordering the products or by PayPal. Refunds will usually be processed within five (5) working days of products being received back.

If the product is faulty or not as described, your legal rights are not affected by the above returns policy. Please say if you consider the products are faulty or not as described.

Exchanges

Unfortunately, we’re unable to offer exchanges. Please return the item for a full refund and place a new order.

Delivery

Your order will be fulfilled by the estimated delivery date set out on the website, unless there is an Event Outside Our Control (please see below). If we’re unable to meet the estimated delivery date, then we will inform you of a revised estimated delivery date. You will have the right to cancel your order and to be refunded if you are not happy with the revised estimate delivery date.

Delivery will be completed when we attempt to deliver the products to the address you gave to us.

The products will be your responsibility from the completion of delivery being attempted.

You will own the products when we have received payment in full for the products, including any delivery charges.

Delivery within UK

Please note that we deliver only within the United Kingdom. United Kingdom means England, Wales, Scotland, Northern Ireland, Guernsey, Jersey, Isles of Scilly and Isle of Man. Delivery will take longer where the items are delivered to more remote destinations. Unfortunately, we are unable to guarantee a next day delivery service to remote areas of the UK including the Channel Islands where a next day service is not offered.

We are currently unable to offer international delivery, PO Box delivery, delivery to hotel addresses or British Forces Post Office delivery.

Events Outside Our Control

We will not be responsible for any failure to perform the contract or delay in its performance which result from any act or event beyond our reasonable control such as (but not limited to) natural disasters, floods, earthquakes, epidemic, IT failures or attacks, strikes, late deliveries by couriers or other delivery organisations, civil commotion, terrorist attacks or threats of such terrorist attacks, impossibility or delays resulting from using railways, shipping, aircraft, motor transport or other means of transport (‘Event Outside Our Control’).

If an Event Outside Our Control takes place and affects the performance of our obligations under the contract between you and us, then we will contact you as soon as we are able, our obligations will be suspended and the time for performance of our obligations will be extended for the duration of such event. Where the event delays your delivery, we will arrange a new delivery date with you when the delaying event has passed.

Our Rights to Make Changes

We may need to make certain changes from time to time. These might be changes in how we take payments from you or changes arising from legal or regulatory requirements. Each time you place an order, the contract will be formed on the terms and conditions currently in place on the website at the time of order. We reserve the right to make changes to these terms and conditions from time to time. It is your responsibility to read the applicable terms and conditions each time you wish to place an order.

We may also need to make product changes to the products from time to time. You will be informed of any product changes at the time you place the order.

Promotional Offers

Vouchers, coupons, discounts and promotional codes offered by us are valid only for use as part of a purchase made via www.Barnscroft.com, unless otherwise stated. Such promotional offers are not valid for use as part of a purchase in Barnscroft of Devon shops.

General

Product Descriptions

The images of our products are for illustrative purposes only. We make every effort to ensure the images and colours are accurate but we cannot guarantee the images and colours on your computer are exactly the product. The products may vary slightly from those images.

Our Warranty

We warrant that for three (3) months after the date of delivery, the product will be free from material defects. If the product has a material defect (which is not due to one or more of the following reasons), then we will either repair or replace the product (at our own discretion).

The warranty does not apply in respect of:

Recommendations

When you use our website, you may see we offer you recommendations, showing products we think you might like. These may be based on your past purchases, top sellers, ratings and recently-reviewed products. We consider your interests and recommend products we think you might like.

Intellectual Property

You acknowledge and agree that all the intellectual property on the website including (but not limited to) logos, trade marks, images of products is owned by us or our licensors. You agree not to (and ensure no other person shall) copy, reproduce, edit, transmit, publish, display, create derivative works or use in any manner such intellectual property.

Liability

We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these terms or your use of the website.

Except to the extent required by applicable law, we shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this website.

We only supply products for domestic and private use. You agree not to use the product for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, loss of revenue, business interruption or loss of business opportunity.

Nothing in these terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

Severance

Each of the paragraphs of these terms operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

Third Party Rights

The contract is between you and us. No other person shall have any rights to enforce any of its terms and the contract cannot be assigned or sub-contracted to anyone else.

Waiver

No waiver by us shall be construed as a waiver of any other breach.

Entire Agreement

These terms govern our relationship with you. Any changes to these terms must be in writing and signed by both parties as we can then avoid any problems arising about what we and you are expected to do. You confirm that, in agreeing to accept these terms, you have not relied on any statement save those which are a term of this contract and you agree that you shall have no remedy in respect of any such statement. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation.

Data Protection and Privacy

We will use your personal information in accordance with our Privacy Policy and always in accordance with the Data Protection Act 1998.
You may be contacted by email in relation to future offers and for marketing purposes. You will have an opportunity to unsubscribe from these emails.

Cookies

We may use cookies in order to improve your experience on our website. Please read our Cookies Policy if you wish to know further information.

Third Party Sites

Please note that we are not responsible for any third party sites and you access these sites (whether through our links or otherwise) at your own risk.

Law

Please note these terms are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.

Privacy Policy

We believe strongly in protecting our customers' and web-site users' privacy. We will not wilfully disclose information about you to any third party without first receiving your consent.

All personal information such as your name, e-mail address, billing address, delivery address, telephone number, goods selections, credit card or other payment information and any password that you provide to us will be treated as private and confidential.

We use industry standard security to safeguard the confidentiality and storage of your personally identifiable information in accordance with current UK Data Protection legislation and guidelines.

We use your information only for the following purposes:

We cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing, or ordering, from this website, unless this is solely due to our negligence. You should ensure at all times that you run up-to-date security software on your computer.

Where applicable we may, by law, be forced to disclose certain information to the government, law enforcement agencies or other third parties. Therefore, although we take every effort to protect your privacy, you should not expect that your personally identifiable information or private communications to always remain private.

You will only receive promotional information from us if you consent, by ticking the appropriate box, during the registration process. You can unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, or by e-mailing us at info@barnscroft.com or by telephoning us on +44 (0)1404 851152. We will then make sure your personal information is deleted from our mailing list and databases within a reasonable time.

If you would like to check the details that we hold about you please do not hesitate to contact us. We will be happy to review and update, amend or delete your records as necessary. We can provide you with a readable copy of the personal information that we keep about you within 30 working days, although we will require proof of your identity and any such request for personal information must be received by us in writing. We are entitled to levy a reasonable charge, such charge not to exceed £10, in order to provide this information to you.

If we wish to use your personal data for new purposes, we will offer you the means to consent to these new purposes by either indicating your consent at the point on the website where the data is collected or by communicating with you by email.

We never pass, disclose or sell our customers' personal details to any marketing lists.

If all, or substantially all, of our assets used to operate our business are acquired by a third party then your personal information may be transferred to that third party.

If you have a concern or query regarding our privacy policy please contact us on the following number +44 (0)1404 851152 (open 9.00am to 5.00pm, Monday to Friday) or email, info@barnscroft.com

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